Refund policy

Replacement Only Policy

Hassle-Free Product Replacement: We understand that customer satisfaction is paramount. If, for any reason, you are not completely satisfied with our product or service, we offer a convenient replacement option. You can exchange your unused product with any other available item from our extensive range within 4 days of delivery. Please note that replacements can only be made for products currently in stock on our website; any out-of-stock items cannot be exchanged for a previously purchased product.

Comprehensive Manufacturing Warranty: We stand behind the quality of our sneakers. With every purchase, you receive a complete one-month manufacturing warranty, ensuring that your investment is protected.

Transparent Replacement Policy: While we do provide complimentary products on certain occasions, replacements for these items will be chargeable. Additionally, if you have used a discount coupon exceeding 20% off the committed amount, the replacement for the product will be chargeable. We aim to maintain transparency and fairness, ensuring a mutually beneficial relationship with our valued customers.

No Refunds, Only Replacements: Please note that we do not provide refunds. We make every effort to ensure that your replacement needs are met to the best of our ability.

Wide Pickup Coverage: Our pickup service is available in 9000+ pincodes for your convenience. However, if we are unable to arrange a pickup from your location, we kindly request you to ship the parcel to our warehouse located in Punjab.

Simplified Replacement Process: We value your time and strive to make the replacement process effortless. To initiate a replacement, simply fill out the form provided in Request a replacement page. Our dedicated team will handle your request promptly, ensuring a seamless experience.

Cancellation Policy

Cancellation Before Dispatch: You can request to cancel your order before it has been dispatched. If the cancellation request is successfully approved and the product has not yet been dispatched, the paid amount will be refunded within 24 hours of cancellation approval.

Cancellation After Dispatch: Once your order has been dispatched, it cannot be cancelled while in transit. In such cases, you will need to receive the product first. After delivery, you may contact our support team regarding the cancellation/return request. If the request is approved, the eligible amount will be refunded within 24–72 hours after the cancellation/return is confirmed.

Please Note: Refund timelines may vary slightly depending on the payment method or bank/payment gateway processing time. Cancellation requests can only be processed according to the conditions mentioned above.